We supply approximate measurements for all our furniture ranges. Please check the dimensions of internal and external access points at the delivery address to ensure the furniture you have ordered will fit in to the proposed location. If at delivery the furniture access is not possible or the furniture does not fit, then a delivery charge may apply to all order values. We request you advise us of any access issues in advance of your delivery.
At Canes and Rattans we make every effort to make sure all the fabric and furniture finishes are as accurately as possible, however slight variation may occur during the printing process or online in the reproduction of photographs. The base materials in our furniture range are of the best quality, but because they are of a natural origin, they can on occasion have variations in tone and unique characteristics that make each piece individual. This also applies to some fabrics and rugs with natural fibre content and also accessories that are handcrafted. Canes and Rattans reserve the right to change fabric, cane, cushion designs and accessory designs. All dimensions are approximate and can be changed at our discretion. For furniture, we recommend foot protectors are used to avoid damage to floors. All our cushions and fabrics meet British Fire Safety Standards and all table tops are toughened glass to British Safety Standards. We recommend the use of blinds to reduce the effects of strong sunlight. All frames and cushions are guaranteed against manufacturers defects for 24 months upon product registration. This does not affect your statutory rights.
Payment can be made in local currency equivalent of the quoted amount.
When you select your items and they are in your basket and go through the Checkout, you will be asked to complete your payment details. By filling out your payment details you confirm that the credit/debit card being used is yours. All mandatory Information must be completed. Please note that we may collect and store your information in accordance with our Privacy Policy
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products, before they are delivered.
All Items ordered will remain the property of Canes and Rattans until they have been delivered to the address you stated. If your payment is not received in exceptional cases and you have already received the items you ordered from us, you must pay for or return those items to us in agreement with our reasonable return and/or refund instructions and in the same condition that you received them at your own cost. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any damage to any of the products that are the subject of an unpaid order.
We usually make deliveries within 2 – 10 weeks depending on location and availability. You will be contacted if there is any delay or approximately 5 – 10 days before your delivery date to arrange a mutually convenient delivery day and time. All goods must be checked and signed for on delivery. If you elect for goods to be delivered without providing a signature then we cannot accept damages or further responsibility for goods.
You have the right to cancel your order at any time by contacting our Customer Service Department as soon as possible before they are delivered.
Goods that are not damaged may be returned by notifying us by phone within 7 days of receiving your order. Canes and Rattans will contact you with a proposed collection date and time approximately 5 – 10 days in advance to arrange a mutually convenient day and time. If all the goods are in the same condition as when they were received, we will refund the goods value less the delivery and/or collection charges. If there is nobody at the collection address on the pre-agreed collection day when we get there, we will charge a non-refundable collection charge, plus any applicable surcharges, for each attempted collection.
Upgrade and downgrade order conditions apply, so that Orders of the same or higher value we will exchange free of charge. Orders of a lesser value will be charged at the appropriate delivery charge.
In the unlikely event of any damaged goods being delivered to you, you must notify our Customer Service Department on the same day or the next available working day during working hours, to arrange an exchange or collection. We will contact you approximately 5 – 10 days before your proposed exchange/collection date to arrange a mutually convenient day and time. We will not exchange or collect faulty goods reported out of the stated period. This does not affect your statutory rights.
Customer service: Monday to Friday (9:00am and 5:00pm)
Phone : 0044 (0)208 286 2388, 00233 594 760 859
