Privacy Policy

Information We may collect from you

We may collect and process the following data about you:

• Information you give Us.
• The information about you that we get from you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.

Information We collect about you. With regard to each of your visits to Our Site we may automatically collect the following information:

• Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the Uniform Resource Locators (URL) click stream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page and any phone number used to call Our customer service number.

Cookies

Our Site uses cookies to distinguish you from other users of Our Site. This helps Us to provide you with a good experience when you browse Our Site and also allows Us to improve Our Site. For detailed information on the cookies We use and the purposes for which We use them see Our Cookie policy.

Uses made of the information

We use information held about you in the following ways, Information you give to Us. We may use this information:

• To carry out Our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from Us;
• To provide you, with information about goods or services We feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
• If you are a new customer and where we will contact you by electronic means only if you have consented to this;
• To notify you about changes to Our services;
• To ensure that content from Our Site is presented in the most effective manner for you and for your computer.

Information We collect about you. We will use this information:

• To administer Our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve Our Site to ensure that content is presented in the most effective manner for you and for your computer as part of Our efforts to keep Our Site safe and secure;
• To measure or understand the effectiveness of advertising We serve to you and others and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other users of Our Site about goods or services that may interest you or them.

Disclosure of your information

We may share your personal information with any member of Our group, which means Our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
• Analytics and search engine providers that assist Us in the improvement and optimisation of Our Site.
• Credit reference agencies for the purpose of assessing your credit score.

We may disclose your personal information to third parties:

• In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Canes and Rattans or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our Terms and Conditions of Website Use and other agreements; or to protect the rights, property, or safety of Canes and Rattans, its group companies, Our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where We store your personal data

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or one of our group companies or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request is free of charge and we will provide you with any information we hold about you within a month of your request.

Returns and Refunds

Goods that are not damaged may be returned by notifying us by phone within 7 days of receiving your order. Canes and Rattans will contact you with a proposed collection date and time approximately 5 – 10 days in advance to arrange a mutually convenient day and time. If all the goods are in the same condition as when they were received, we will refund the goods value less the delivery and/or collection charges. If there is nobody at the collection address on the pre-agreed collection day when we get there, we will charge a non-refundable collection charge, plus any applicable surcharges, for each attempted collection.

Upgrade and downgrade order conditions apply, so that Orders of the same or higher value we will exchange free of charge. Orders of a lesser value will be charged at the appropriate delivery charge.